1. General provisions
These Terms and Conditions govern the use of the website of Зипер ООД / Zipper OOD, as well as the basic terms related to the services presented on the website.
By accessing this website, you agree to these Terms and Conditions. If you do not agree with them, please do not use the website.
2. Company details
Зипер ООД / Zipper OOD
Company ID: 205756199
Address: Sofia, Zona B-18, build.4
Email: sales@menuza.bg
Phone: +359 876 880 799
3. Scope of activity
Zipper OOD offers services related to the creation, design, setup and maintenance of online menus for restaurants, bars, cafés, hotels and other businesses.
The information on this website is provided for presentation and informational purposes. The specific parameters of each service are agreed individually with the client through an offer, contract, email communication or another written channel.
4. Use of the website
Users agree to use the website in good faith and in accordance with the law.
It is prohibited to:
- use the website for illegal purposes;
- attempt unauthorised access to systems, servers or administrative panels;
- send malicious code, spam or misleading content;
- copy, use or distribute website content without permission;
- perform actions that may disrupt the normal operation of the website.
5. Inquiries and offers
Submitting an inquiry through a contact form, email or phone does not constitute a contract and does not create an obligation for Zipper OOD to provide a service.
An offer is valid only if sent by Zipper OOD in writing and for the period stated in it. If no period is stated, the offer is valid for a reasonable period depending on the nature of the service.
6. Services and packages
The services, packages, functionalities, designs and prices presented on the website, where published, are for informational purposes.
Zipper OOD reserves the right to change the content, prices, packages and functionalities at any time, unless otherwise agreed in writing with a specific client.
7. Service delivery
Delivery timelines are agreed individually depending on the scope and complexity of the project.
The client agrees to provide the necessary information, texts, images, logo, prices, categories, descriptions, allergens and other materials required for the delivery of the service.
Delay in providing information by the client may result in an extension of the delivery timeline.
8. Responsibility for client content
The client is responsible for the accuracy, legality and up-to-date status of the information provided, including but not limited to:
- prices;
- product descriptions;
- allergen lists;
- images;
- trademarks;
- promotions;
- working hours;
- contact details;
- other information published in the online menu.
Zipper OOD is not responsible for incorrect, incomplete or outdated data provided by the client.
9. Images, logos and materials
The client declares that they have the right to use all images, logos, texts, trademarks and other materials provided to Zipper OOD.
If the client provides materials that infringe third-party rights, the responsibility lies entirely with the client.
10. Payments
Prices, payment methods, payment deadlines and maintenance terms are agreed individually with the client.
Zipper OOD may require advance payment before starting work on a project.
In case of delayed payment, Zipper OOD has the right to pause work on the project, restrict access to certain services or terminate maintenance, to the extent permitted by the agreement between the parties.
11. Maintenance
Maintenance of an online menu, website or another service is provided according to the selected package or individually agreed terms.
Maintenance may include technical assistance, corrections, content updates, training for using an administrative panel or other services, where included in the relevant package or agreement.
12. Administrative panel and access
Where an administrative panel is provided to the client, the client is responsible for protecting their usernames, passwords and access credentials.
Zipper OOD is not responsible for damages caused by unauthorised use of access credentials where this is due to the actions or omissions of the client.
13. Intellectual property
All texts, designs, graphics, elements, code, structure, visual identity and content of this website are owned by Zipper OOD or used with permission, unless expressly stated otherwise.
Copying, distributing, modifying or using website content without prior written consent is not permitted.
Rights over individually created projects are governed by the specific offer, contract or written agreement between Zipper OOD and the client.
14. Client logos and portfolio
Zipper OOD may publish names, logos, links or examples of completed projects in its portfolio, “Clients” section or promotional materials only where there is a valid basis or consent from the client.
The client may request removal of their logo or project from the portfolio by contacting us at: sales@menuza.bg
15. Limitation of liability
Zipper OOD makes reasonable efforts to keep the website accessible, accurate and up to date, but does not guarantee that it will be continuously available or completely free from technical errors.
Zipper OOD is not responsible for:
- temporary unavailability of the website;
- technical issues caused by hosting providers, internet providers or third parties;
- errors in information provided by the client;
- losses caused by improper use of the website or services;
- content of external websites linked from this website.
16. External links
The website may contain links to external websites. These links are provided for convenience and information. Zipper OOD is not responsible for the content, security or policies of those websites.
17. Personal data protection
The processing of personal data is carried out in accordance with our Privacy Policy published on this website.
18. Changes to the Terms and Conditions
Zipper OOD may amend these Terms and Conditions at any time. The current version will be published on this page.
19. Applicable law
All matters not regulated by these Terms and Conditions are governed by the laws of the Republic of Bulgaria.
In the event of a dispute, the parties will attempt to resolve it through negotiation and good-faith communication. If this is not possible, the dispute will be referred to the competent Bulgarian court.
Last updated: 04.07.2026